家庭和睦是强大家族企业的重要组成部分. Alignment in vision and values and strong commitment from family members helps business leaders to make tough decisions that will steer the company in an appropriate direction. 家庭和睦和竞争优势可以从这种结盟中产生.
家庭和谐是什么意思? 它意味着信任和支持的能力, communicate differences in a constructive manner and look beyond the self (and immediate family) at a broader picture. It means continuous work and constant reflection on actions that keep a healthy connection with the family as a larger unit. 家庭和睦并不意味着没有争吵. 这并不意味着牺牲自我来被更大的整体包容，没有声音或选择. 正如兰德尔·卡洛克和约翰·沃德在他们的书中所说 当家族企业是最好的:家庭和谐和企业成功的并行规划过程商业互动是专业的和临时性的, meaning that plans require clarity and a relatively short time frame; family relationships, 与此形成鲜明对比的是, 情感是永恒的吗.”
Family harmony can be aided by focusing on a simple structure to identify and clarify family values and using those values as guideposts in family and business vision, 策略, 投资和治理.
但仅仅识别和阐明家庭价值观是不够的. 确保未来家庭的决定和行动建立在价值观的基础上，需要真正的勇气和毅力. 同样，空洞的商业价值观也会造就愤世嫉俗、灰心丧气的员工, 空洞的家庭价值观也会造就愤世嫉俗、心胸狭窄的家庭成员. Adhering to common family values can steer the family towards productive behavior and appropriate business decision making.
Patrick Lencioni在《bet9网上登录》(哈佛商业评论)中提出, 2002年7月)指出，企业需要确定其核心价值. 他认为有四种不同类型的价值观:核心价值观, 的值, 允许游戏值和意外值. Lencioni断言，识别的公司, cultivate and adhere to their core values achieve a distinct competitive advantage; so, 太, 可以一个家庭. 当企业拥有者的家庭培养和坚持他们的核心价值观, 他们给公司和他们的家族带来了比后代更大的优势.
作为家族企业的顾问, 我们通常从帮助家庭确定他们行动上的核心价值开始. 很多时候，当我们问及他们的价值观时，我们得到的答案是“尊重、正直、诚实”.“有时家庭认同这些价值观，但却不会日复一日地按照它们生活. 有一个家庭花了相当多的时间进行价值观练习，得出了以下清单:
The family truly believed in these values but their everyday experiences with each other were in conflict with this vision. 这个家族的兄弟群体陷入了竞争、感情伤害和不信任的泥潭. In-laws were perceived as out-laws and the parents had positioned themselves as arbitrators and communication conduits for their children. 有一段时间，这对兄弟姐妹彼此都很长时间没有说话了. 他们列出的许多价值观都是理想价值观. “关心、支持、团聚和尊重”的价值观根本不是他们的实际价值. It was what they wanted their values to be – what they aspired their values to be – but it wasn’t supported by their behavior. 不幸的是, the group did not have enough trust built up between them to develop the tenacity needed to achieve their 的值.
We spent time honing their list of values and breaking them into three of the four components described by Lencioni: core, 渴望和允许玩. 核心价值观包括诚实和慷慨. The values of integrity and respect were identified as permission-to-play values – simply those values that were deemed necessary in each of us as a human being to belong to a group. 最后, 这些理想的价值被确定和磨练，作为家庭的共同目标而努力.
每次会议, the values were reviewed and each individual was asked to reflect on how they did or didn’t live those values since we had last met. 每个家庭成员都做了很多自我反省, 补偿和微妙的改变来帮助大家庭度过他们的挑战. 通过命名值和与该值关联的行为, 家属确认了身份 how they could modify their actions to start living the values they deemed important.
不幸的是, 许多家庭都期望他们的家庭有一定的价值观, 但是价值观和行为之间的不匹配导致了失望, 恶意和怨恨. 最终, 这里提到的家庭将“关心和支持”作为他们行动的核心价值观. 通过勇气和坚韧, 家属确认了身份, 明确并最终践行他们的核心价值观. 结果，他们的其他一些理想价值观变成了核心价值观. 今天, the resulting harmony in their family has given their business a competitive advantage over others in their industry because of the time, 勇气和坚持他们的核心价值观.
Another family that had gained considerable wealth from their family enterprise was concerned about the next generation coming of age. 第一代父母创造了财富，并对潜在的权利感到焦虑, 他们的孩子和家庭之间的分裂和挥霍. 一些兄弟姐妹受雇于这家公司，一些则没有. Their parents had done considerable estate planning but had not communicated any details to their children. 很快, the siblings (and their families) would receive some of the benefits of ownership due to the estate planning.
帮助家庭解决他们的问题，把价值观发扬光大, 我们分成不同的小组:创造财富的父母是一个小组, 另一组是兄弟姐妹和配偶. Each person had to choose 10 values (out of a provided list of 50) that they believed identified their family. 然后他们被要求按重要性排列前五名. 当整个小组再次见面时, each subgroup identified their values and the family then worked to find a common thread among all the values presented.
下一步是将价值观与家庭行为bet8网页登录起来. What they discovered was considerable agreement with each other over their core values and the associated behaviors of those values. The first generation parents were pleased to see their children and spouses were grounded in the same values that they were, 这体现在他们对待彼此的方式上. 和许多家庭一样, 这对兄弟姐妹的性格完全不同, 但说到他们的价值观, 它们非常相似和一致. Developing this understanding about the values of the second generation created a bright spot for the future of the enterprise, 对家庭也是如此. The siblings trusted each other because of their alignment and were poised to make intelligent decisions regarding the future of the family enterprise and the wealth they were going to receive.
作为一个家庭，代代相传, it is even more important to identify and clarify the family values in order to maintain the harmony needed in a family enterprise. 婚姻给家庭带来新的价值，这对核心家庭是有益的, 但可能会影响最初创业家庭确定的核心价值观. Each generational group should review the core values of the previous generation (along with the associated behaviors) to ensure the alignment of family values to drive vision, 策略, 投资和治理. 对于正在运营的公司、基金会或家族办公室来说，这可能是真的.
节选自:Carlock, Randel S. 沃德，约翰·L. 当家族企业是最好的:家庭和谐和企业成功的并行规划过程. 纽约，纽约州:帕尔格雷夫·麦克米伦. 2010. 第32和53页.